Vendor
How to Create a Vendor/Seller Account
Last Updated: March 3, 2025To create a Vendor / Seller Account on Ochanja (VM) Nigeria, please follow the following steps in the video:
How to Activate and Set up my Store
Last Updated: March 3, 2025Within 24 hours of submitting your vendor application, you will receive two emails from Ochanja (VM): An account activation email and a Welcome email if your application is successful! Please follow the following steps to activate and setup your store:
How to become a Verified Seller
Last Updated: March 3, 2025To become a verified seller on Ochanja (VM) Nigeria, please follow the following steps:
How to check my Seller Verification Status
Last Updated: March 3, 2025To check your seller verification status, please follow the following steps:
How to add a product to my store
Last Updated: March 3, 2025To add a product on your store on Ochanja (VM) Nigeria, please follow the following steps:
How to manage orders
Last Updated: March 3, 2025To manage an order on Ochanja (VM), please follow the following steps:
How to manage product inventory
Last Updated: March 3, 2025To manage Product Inventory on Ochanja (VM) Nigeria, please follow the following steps:
How to manage stock inventory and bulk products
Last Updated: March 3, 2025To manage bulk products and stock inventory, please follow the following steps:
How to create and manage coupons
Last Updated: March 3, 2025To create and manage coupons, please follow the following steps:
How to withdraw earnings
Last Updated: March 3, 2025To withdraw your earnings please follow the following steps:
Understanding Reverse Withdrawal
Last Updated: March 3, 2025A Reverse Withdrawal occurs when admin fees have not been paid for a completed order. This could be due to a number of reasons such as: To view all Reverse Withdrawal on your Seller Account, please follow the following steps:
How to manage customer’s inquiries
Last Updated: March 3, 2025You will receive an email notification when you have a new inquiry or a response from your customer to an existing inquiry. To respond to a Customer’s inquiry on Ochanja (VM), please follow the following steps:
How to manage support tickets
Last Updated: March 3, 2025You will receive an email notification when you have a new support ticket or a response from your customer to an existing support ticket. To respond to a support ticket on Ochanja (VM), please follow the following steps:
How to contact marketplace admin
Last Updated: March 3, 2025To Contact Store Admin or Marketplace Manager from Seller Account on Ochanja (VM), please follow the following steps:
How to enable shipment tracking
Last Updated: March 3, 2025To enable shipment tracking for a customer’s order, please follow the following steps: