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General

4

How to Create and Activate Account
How to Reset Password on Ochanja (VM)
How to Inquire About a Product or Seller
How to Contact Seller for Support

Vendor

15

How to Create a Vendor/Seller Account
How to Activate and Set up my Store
How to become a Verified Seller
How to check my Seller Verification Status
How to add a product to my store
How to manage orders
How to manage product inventory
How to manage stock inventory and bulk products
How to create and manage coupons
How to withdraw earnings
Understanding Reverse Withdrawal
How to manage customer’s inquiries
How to manage support tickets
How to contact marketplace admin
How to enable shipment tracking

Admin

6

Admin Dashboard Overview
How to manage seller/vendor’s application
How to manage and verify a seller/vendor
How to manage orders
How to manage orders placed via WhatsApp
How to manage reverse withdrawals

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Admin
Admin Dashboard Overview

Admin Dashboard Overview

< 1 min read

Highly recommended

For more in-depth documentation, please refer to the official documentation and watch official video tutorials for the marketplace.

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Updated on March 3, 2025

How to manage reverse withdrawals How to manage seller/vendor’s application

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