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General

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  • How to Create and Activate Account
  • How to Reset Password on Ochanja (VM)
  • How to Inquire About a Product or Seller
  • How to Contact Seller for Support

Vendor

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  • How to Create a Vendor/Seller Account
  • How to Activate and Set up my Store
  • How to become a Verified Seller
  • How to check my Seller Verification Status
  • How to add a product to my store
  • How to manage orders
  • How to manage product inventory
  • How to manage stock inventory and bulk products
  • How to create and manage coupons
  • How to withdraw earnings
  • Understanding Reverse Withdrawal
  • How to manage customer’s inquiries
  • How to manage support tickets
  • How to contact marketplace admin
  • How to enable shipment tracking

Admin

6
  • Admin Dashboard Overview
  • How to manage seller/vendor’s application
  • How to manage and verify a seller/vendor
  • How to manage orders
  • How to manage orders placed via WhatsApp
  • How to manage reverse withdrawals
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How to Create and Activate Account

< 1 min read

Welcome to Ochanja (VM) Nigeria Ltd!

To get started on Ochanja (VM):

  1. Visit ochanjang.com
  2. Click ‘Register’ at the top of the header.
  3. Enter your email address.
  4. Agree to our Privacy Policy.
  5. Click ‘Sign Up’.
  6. You will receive an email notification from Ochanja (VM) prompting you to verify your email address so we can activate your account.
  7. Open the email and click ‘Click here to verify your email’.
  8. You will receive another email notification from Ochanja (VM) prompting you to set a password for your activated account.  (Please note all unverified email addresses will be automatically deleted 7 days after registration.)
  9. Open the email and click ‘Click here to set your new password’.
  10. Enter your new password. (Please make it long and memorable to properly secure your account e.g. PxcN23$6721#).
  11. Confirm your new password by entering the same password you entered in the step above.
  12. Click ‘Reset Password’.
  13. Enter your email and password to log into your account on Ochanja (VM).

Happy shopping!

Updated on February 27, 2025

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