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General

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  • How to Create and Activate Account
  • How to Reset Password on Ochanja (VM)
  • How to Inquire About a Product or Seller
  • How to Contact Seller for Support

Vendor

15
  • How to Create a Vendor/Seller Account
  • How to Activate and Set up my Store
  • How to become a Verified Seller
  • How to check my Seller Verification Status
  • How to add a product to my store
  • How to manage orders
  • How to manage product inventory
  • How to manage stock inventory and bulk products
  • How to create and manage coupons
  • How to withdraw earnings
  • Understanding Reverse Withdrawal
  • How to manage customer’s inquiries
  • How to manage support tickets
  • How to contact marketplace admin
  • How to enable shipment tracking

Admin

6
  • Admin Dashboard Overview
  • How to manage seller/vendor’s application
  • How to manage and verify a seller/vendor
  • How to manage orders
  • How to manage orders placed via WhatsApp
  • How to manage reverse withdrawals
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  • How to enable shipment tracking

How to enable shipment tracking

< 1 min read

To enable shipment tracking for a customer’s order, please follow the following steps:

  1. Log into your seller/admin account.
  2. Click ‘Orders’ listed on the side menu.
  3. Find the order you want to enable shipment tracking.
  4. Click the ‘truck’ icon listed under ‘Actions’.
  5. Enter the Tracking code and Tracking URL provided by the logistics partner.
  6. Click ‘Submit’ to enable shipment tracking.
Updated on March 3, 2025

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