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General

4
  • How to Create and Activate Account
  • How to Reset Password on Ochanja (VM)
  • How to Inquire About a Product or Seller
  • How to Contact Seller for Support

Vendor

15
  • How to Create a Vendor/Seller Account
  • How to Activate and Set up my Store
  • How to become a Verified Seller
  • How to check my Seller Verification Status
  • How to add a product to my store
  • How to manage orders
  • How to manage product inventory
  • How to manage stock inventory and bulk products
  • How to create and manage coupons
  • How to withdraw earnings
  • Understanding Reverse Withdrawal
  • How to manage customer’s inquiries
  • How to manage support tickets
  • How to contact marketplace admin
  • How to enable shipment tracking

Admin

6
  • Admin Dashboard Overview
  • How to manage seller/vendor’s application
  • How to manage and verify a seller/vendor
  • How to manage orders
  • How to manage orders placed via WhatsApp
  • How to manage reverse withdrawals
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How to manage and verify a seller/vendor

< 1 min read

To manage a vendor on Ochanja (VM), please follow the following steps:

  1. Log into your admin account using the username/email and password provided to you by Ochanja (VM).
  2. Navigate to the Marketplace Dashboard.
  3. Click on ‘Store Vendors’ listed on the side menu.
  4. Click on the ‘eye’ icon listed under ‘Actions’ of the vendor you want to manage and verify.
  5. Scroll down to ‘Verification’.
  6. Review the uploaded identification document provided by the vendor.
  7. Review the vendor’s address.
  8. Add a note to the vendor if applicable.
  9. Click ‘Mark Approved’.
Updated on March 3, 2025

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